contact & hours & shipping

Pod
35 Sacramento Street
Cambridge, Massachusetts 02138
617.576.1600
onlineorders[at]shop-pod[dot]com
www.shop-pod.com
www.shop-pod.blogspot.com


Bricks and Mortar Hours:
Wednesday - Saturday 11a-6p
Or by appointment


Shipping
Pod uses FedEx Express for domestic and international delivery. We generally ship within two business days from the time your order is received. If it is necessary for your package to be signed for, it is your responsibilty to inform us prior to shipping. Please make sure to indicate in the "special instructions" area if you need your package quicker than FedEx Express Saver 3-day delivery (domestic) or FedEx International Economy 4-6-business day delivery. We will invoice you separately for this. Please be sure to double check your billing and shipping address when placing an order. Pod is unable to re-route packages. Once your order ships, you will receive an email confirmation via PayPal outlining the details of your order. This message will include a link that will direct you to updated tracking information. **Ceramics and glassware will not be shipped internationally.



Note to international customers
It is possible that tax, customs, and import duties may be levied by your local government. All additional taxes and fees are the customer’s responsibility. Items are shipped from Cambridge, Massachusetts (USA), with a detailed invoice declaring the exact total of merchandise punchased in US dollars.

Gift Wrap
We gladly provide this complimentary service. In fact we’re known for our clean, crisp gift presentation. If you’d like gift wrap or a note card enclosed, please let us know in the 'special instructions' area.

Sales
All sale items are final.

Returns
Items may be returned within 10 days of receiving them for store credit or exchange. Clients are responsible for return shipping charges and it is suggested that your return be sent using a trackable service. Items must be unused/unworn and in perfect condition. Please send returns accompanied by receipt to: Pod, 35 Sacramento Street, Cambridge, MA 02138-Attention:Returns. Damaged shipments should be reported within 10 days of receipt via phone or e-mail. Please note that found object, vintage, and antique items cannot be returned.

Feel free to use the e-mail address above, or write to us via the form below.

CAPTCHA challenge image

Enter the letters from the image above.