We generally ship within two business days from the time your order is received-via US post. If you wish for your package to be signed for, you need to inform us prior to shipping. If a shipment will be delayed for any reason, you will be notified upon confirmation of your order.
You'll notice that on any orders above $75.00, the shipping is free. However, this doesn't include shipments that need to be expedited, or international shipments. Please make sure to indicate in the 'special instructions' area if you need your package quicker than standard ground shipping. We will invoice you separately for this. Sorry, we're here to please, but we can't eat it that much.
INTERNATIONAL SHIPMENTS: We will notify you of the shipping fees for First Class Mail International. It is possible that tax, customs, and import duties may be levied by your local government. All additional taxes and fees are the customer’s responsibility.
Pod does not accept liability for shipping loss or damage to shipped goods.
We gladly provide this complimentary service. In fact we’re known for our clean, crisp gift presentation. If you’d like gift wrap or a note card enclosed, please let us know in the 'special instructions' area.
All sale items are final. This includes any sales during our 15th birthday sale event.
Items may be returned within 10 days of receiving them for store credit or exchange. Items must be unused/unworn and in perfect condition. Please send returns accompanied by receipt to: Pod, 313 Washington Street, Brookline Village, MA 02445-Attention:Returns. Damaged shipments should be reported within 10 days of receipt via phone or e-mail. Please note that found object, vintage, and antique items cannot be returned.
Feel free to use the e-mail address above, or write to us via the form below.