Bricks and Mortar Hours:
Wednesday - Saturday 11a-6p
Or by appointment
Pod uses FedEx Express for domestic and international delivery. We generally ship within two business days from the time your order is received. If it is necessary for your package to be signed for, it is your responsibilty to inform us prior to shipping. Please make sure to indicate in the "special instructions" area if you need your package quicker than FedEx Express Saver 3-day delivery (domestic) or FedEx International Economy 4-6-business day delivery. We will invoice you separately for this. Please be sure to double check your billing and shipping address when placing an order. Pod is unable to re-route packages. Once your order ships, you will receive an email confirmation via PayPal outlining the details of your order. This message will include a link that will direct you to updated tracking information.
Note to international customers
It is possible that tax, customs, and import duties may be levied by your local government. All additional taxes and fees are the customer’s responsibility. Items are shipped from Cambridge, Massachusetts (USA), with a detailed invoice declaring the exact total of merchandise punchased in US dollars.
We gladly provide this complimentary service. In fact we’re known for our clean, crisp gift presentation. If you’d like gift wrap or a note card enclosed, please let us know in the 'special instructions' area.
All sale items are final.
Items may be returned within 10 days of receiving them for store credit or exchange. Clients are responsible for return shipping charges and it is suggested that your return be sent using a trackable service. Items must be unused/unworn and in perfect condition. Please send returns accompanied by receipt to: Pod, 35 Sacramento Street, Cambridge, MA 02138-Attention:Returns. Damaged shipments should be reported within 10 days of receipt via phone or e-mail. Please note that found object, vintage, and antique items cannot be returned.
Feel free to use the e-mail address above, or write to us via the form below.